We all have our ups and downs in this company, but we have our team and our immediate supervisor to draw strength from, like one would do for a family. This kind of relationship is needed especially in a call center since our team is considered to be our family and our world.
So far we have been enjoying a wonderful relationship with our supervisor, like a friend and brother we never had (or if we do, like we missed). But sometimes, we end up crossing the line between work and personal life.
That is what had just happened yesterday. All because of a misunderstanding. Thanks to an absent-minded teammate and a personal crisis on our coach's part, just exploded. He left us in the middle of the shift and spent the rest of it brooding, I guess. Before he left, he all sent us an IM saying what a bunch of ingrates we are and we have the nerve to talk behind his back.
I was at a loss. I racked my head on what I've done now but I can't think of any. I know I've done some things that made him upset (like remarking carelessly that I wanted to be in another team) but at that time I had no idea what he was referring to.
It feels bad that it had to change this horribly. I wonder if everything would be back the way it used to?
What am I thinking? Of course not!
Thursday, May 26, 2005
Friday, May 20, 2005
Ako si M16
I only saw the video of this once in MYX and it stuck on my head.
"Ako si M-16"
by junior kilat
Ako si M16 at your service bai
aduna pud ko'y anak, si baby armalite
Ako si M16 at your service bai
aduna pud ko'y anak, si baby armalite
Ako si M16 at your service bai
aduna pud ko'y anak, si baby armalite
Ako si M16 at your service bai
aduna pud ko'y anak, si baby armalite
..:..
Bratatatatatatatatatatatatat!
Bang bang bang bang bang Bang bang bang bang bang Bang bang bang bang!
Bratatatatatatatatatatatatat!
Bang bang bang bang bang Bang bang bang bang bang Bang bang bang bang!
Bratatatatatatatatatatatatat!
Bang bang bang bang bang Bang bang bang bang bang Bang bang bang bang!
Bratatatatatatatatatatatatat!
Bang bang bang bang bang Bang bang bang bang bang Bang bang bang bang!
Ang akong mga bala, hastang pwerting baratoha
Ayaw lang katingala, kung supplier di magpaila
Ang akong mga bala, hastang pwerting baratoha
Ayaw lang katingala, kung supplier di magpaila
Buy-one take-one kung walay gyera
Presyo times two kung election o kudeta
Buy-one take-one kung walay gyera
Presyo times two kung election o kudeta
..:..
Bratatatatatatatatatatatatat!
Bang bang bang bang bang Bang bang bang bang bang Bang bang bang bang!
Bratatatatatatatatatatatatat!
Bang bang bang bang bang Bang bang bang bang bang Bang bang bang bang!
Bratatatatatatatatatatatatat!
Bang bang bang bang bang Bang bang bang bang bang Bang bang bang bang!
Bratatatatatatatatatatatatat!
Bang bang bang bang bang Bang bang bang bang bang Bang bang bang bang!
Kini si M203, kini sa M203
Ang bala kusgan, kini si M203
Kini si M203, kini sa M203
Ang bala kusgan, kini si M203
Grenade launcher, dugangi lang dyes mil
Grenade launcher, dugangi lang dyes mil
Grenade launcher, dugangi lang dyes mil
Grenade launcher, dugangi lang dyes mil
..:..
Bratatatatatatatatatatatatat!
Bang bang bang bang bang Bang bang bang bang bang Bang bang bang bang!
Bratatatatatatatatatatatatat!
Bang bang bang bang bang Bang bang bang bang bang Bang bang bang bang!
Bratatatatatatatatatatatatat!
Bang bang bang bang bang Bang bang bang bang bang Bang bang bang bang!
Bratatatatatatatatatatatatat!
Bang bang bang bang bang Bang bang bang bang bang Bang bang bang bang!
--Turntable Solo-
--Guitar Solo-
Ako si M16 at your service bai
aduna pud ko'y anak, si baby armalite
Ako si M16 at your service bai
aduna pud ko'y anak, si baby armalite
Ako si M16 at your service bai
aduna pud ko'y anak, si baby armalite
Ako si M16 at your service bai
aduna pud ko'y anak, si baby armalite
Ako si M16, Ako si M16, Ako si M16, M203, Ako si M16,
Ako si M16, Ako si M16, Ako si M16, M203, Ako si M16,
Ako si M16, Ako si M16, Ako si M16, M203, Ako si M16,
Ako si M16, Ako si M16, Ako si M16, M203, Ako si M16,
Bratatatatatatatatat
Wednesday, May 04, 2005
power of anger
I've always been told that I was born angry either by my relatives or my closest friends. I wonder if that is even true since I talk, act and move angrily. Maybe it is.
People think I am angry 24/7 but in reality, I'm not. Maybe I've been so mad for most of my whole life that it comes out naturally. My closest friends were already very much used to my mood swings and surges of rage but people who just met me are well, either scared or they go away or misunderstand me thinking that I'm mad at them, which most of the time I am not.
It is my habit to let out my anger since keeping them is painful, literally and figuratively. In my work, I am known as an irate agent, someone who gets really angry in the phone and has a tendency to pick a fight with a customer. In my former job, irate agents are the best ones. Even in my current job, even if I am an irate agent my perfomance is good if not great. My teammate remarked on that saying: "Irate na 'yan." When I've been consistently getting good scores.
For one thing this feeling has kept me strong for the past 8 years but it is getting tiring and I am not happy anymore. Not to mention that it is not fun to be alone because of snapping peoples' heads off.
I was promised by my coach here at work to be nicer on the phone since I always begin my day by yelling at the PC and cursing. In this case, maybe I'm tired of coming to work where you know that you're being made an ass of but still comes to work because you have to, not because you enjoy going to work.
I don't know what I would be like without my anger. When I think about it, I feel helpless and weak. But myabe I need to rely on my anger. It would kill me one day.
People think I am angry 24/7 but in reality, I'm not. Maybe I've been so mad for most of my whole life that it comes out naturally. My closest friends were already very much used to my mood swings and surges of rage but people who just met me are well, either scared or they go away or misunderstand me thinking that I'm mad at them, which most of the time I am not.
It is my habit to let out my anger since keeping them is painful, literally and figuratively. In my work, I am known as an irate agent, someone who gets really angry in the phone and has a tendency to pick a fight with a customer. In my former job, irate agents are the best ones. Even in my current job, even if I am an irate agent my perfomance is good if not great. My teammate remarked on that saying: "Irate na 'yan." When I've been consistently getting good scores.
For one thing this feeling has kept me strong for the past 8 years but it is getting tiring and I am not happy anymore. Not to mention that it is not fun to be alone because of snapping peoples' heads off.
I was promised by my coach here at work to be nicer on the phone since I always begin my day by yelling at the PC and cursing. In this case, maybe I'm tired of coming to work where you know that you're being made an ass of but still comes to work because you have to, not because you enjoy going to work.
I don't know what I would be like without my anger. When I think about it, I feel helpless and weak. But myabe I need to rely on my anger. It would kill me one day.
Tuesday, May 03, 2005
shit happens
Crab mentality is always there regardless of what culture you're on but this type of behavior is more prevalent in Filipinos and had it refined into a fine art.
This is defined as: if I can't have it, then you can't have it either. Since I'm so green with envy about your life, I'm going to make sure that you're going down...hard.
I think this is the reason why my new coach is going to quit his job. He is a good person and one of the most technologically-gifted people in the office. He never backs down from anything or anyone, maybe that's why he is perceived as arrogant. Maybe he is but if he has what it takes to be arrogant then he should be right?
He fights for his team and that is one thing I never saw with my previous supervisor. He is very strict but fair in his dealings with us. He's our dedicated PS, coach and friend. He's smart in a streetsmart kinda way and will shoulder our failures so that our career won't be affected. He's not that bad really, very blunt but at least he's being honest and does not talk bullshit.
But some people are scared of him and in Machievellian philosophy: when you fear, you hate. That's what happened in his case.
The bad thing is the entire team is involved in his problems. Management never hesitates to put anyone down regardless of who gets stepped on.
I hate for him to leave since he had done so much for us and it's scary if he does. Where do we go from here? Our team had been together since August of 2004 and that would be detroyed because the senior director and the PQA hates his guts.
Karma will come eventually but I wish they would just up and die. Then let them rot in hell.
This is defined as: if I can't have it, then you can't have it either. Since I'm so green with envy about your life, I'm going to make sure that you're going down...hard.
I think this is the reason why my new coach is going to quit his job. He is a good person and one of the most technologically-gifted people in the office. He never backs down from anything or anyone, maybe that's why he is perceived as arrogant. Maybe he is but if he has what it takes to be arrogant then he should be right?
He fights for his team and that is one thing I never saw with my previous supervisor. He is very strict but fair in his dealings with us. He's our dedicated PS, coach and friend. He's smart in a streetsmart kinda way and will shoulder our failures so that our career won't be affected. He's not that bad really, very blunt but at least he's being honest and does not talk bullshit.
But some people are scared of him and in Machievellian philosophy: when you fear, you hate. That's what happened in his case.
The bad thing is the entire team is involved in his problems. Management never hesitates to put anyone down regardless of who gets stepped on.
I hate for him to leave since he had done so much for us and it's scary if he does. Where do we go from here? Our team had been together since August of 2004 and that would be detroyed because the senior director and the PQA hates his guts.
Karma will come eventually but I wish they would just up and die. Then let them rot in hell.
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